FAQS

1.What is Plusrite’s customer service contact number and Email address?

Phone: 03 9708 2552  Email: sales@plusrite.com.au

 

2.Where can I buy Plusrite products?

We distribute our products through authorised Australian Electrical Trade Wholesalers and Lighting Retailers. To find a store near you, you can call us through 03 9708 2552 or email to sales@plusrite.com.au or have a look at https://www.plusrite.com.au/where-to-buy

 

3.LED what does it stand for?

Light Emitting Diode, with the first (red) visible spectrum LED being invented in 1962 by Nick Holonyak.

 

4.Why choose LED?

There are many reason why to use an LED light source, however the two (2) headline reasons are;

(1) a significant reduction in electrical energy to achieve the same value of illumination and

(2) a significant reduction in operating costs.

 

5.Should I install my own lights?

Unless it is a designated DIY product eg: floor lamp, or residential LED lamp, all Plusrite lighting products are designed for installation by a qualified electrical installer only.

 

6.RCM mark what does it mean?

This mark, which is mandatory for in-scope lighting and electrical products in Australia, which confirms the product complies with applicable safety and EMC standards.

 

7.What does EMC stand for?

Electro Magnetic Compatibility, which defines the use of different electronic devices (such as electrical appliances, medical equipment, LED’s and drivers etc) to operate without interference with other devices. This is a mandatory label (and testing) requirement for Australian Lighting equipment covered by AS/NZS CISPR 15. ACMA also recognise equivalent standards CISPR 15 and EN 55015.

 

8.What does IP rating stand for?

IP (or Ingress and Protection) are an international standard reference which defines how well an electrical product seals itself against the intrusion of foreign bodies and moisture. The first digit I stands for intrusion of a solid object and the second digit P stands for the protection against moisture. In brief the higher the rating the more secure the product is against these elements.

As a guide IP20 is suitable for basic interior spaces eg: office areas, where IP55 and above would be suitable for exterior equipment such as floodlights.
For more information please refer to AS 60529.

 

9.What is an IK rating?

An IK rating of a lighting product is covered by EN 62262 and is a measure of the impact resistance of a product. In brief the test process measures a products mechanical impact (impact energy joules) limits against a known mass and varied distances. As a guide the higher the IK rating (limit 10) the higher the products ability to withstand impact force.

High IK rated products (IK10) would be seen used in environments such as vandal prone installations, prisons as a guide.

 

10.What is the definition of Colour rendering index?

(CRI) in street talk is a measure of how an illuminated object appears to the eye.  As a guide the higher the CRI rating >85, the closer the illuminated object is when compared to standardized daylight. Typical CRI value available are: CRI70 for outdoor recreational sports, CRI80 for interior task areas, >CRI90 clinical observation tasks.

 

11.What is the definition of Colour temperature?

Si (k) denotes the colour temperature of a light source referenced against a black body radiator.

In street terms colour temperature is how warm or cool you see the light source.

Warm colours are typically 2700-3000k, which would generally be used in residential interior spaces.

Nature daylight colours are typically around 4000k, which would generally be used in office interior spaces.

White colours (daylight) are typically 5000-6000k, which would generally be used in exterior spaces.

 

12.What is the definition of Lumen output?

Lumen (lumen lm) is the total light out of a light source measured as (initial lumens) representing the base or NEW lamp source lumens. (Rated lumens) is then measured after 100 hours usage for traditional lamp sources and LED sources are represented by L70 or L90 ratings.

 

13.What is the definition of Lux?

Lux (lx) is the unit measure for how much luminous flux (lumens lm), which in street terms is LIGHT falling on a given surface. Lux can be accurately measured by a calibrated Light meter.

 

14.Where can I find the latest Australia standards / regulations for Lighting?

Electrical safety regulations – www.erac.gov.au

State based electrical regulators – see local State Electrical Authority for details.

Electro-magnetic compatibility regulations – http://www.acma.gov.au

ACMA LED specific advice regarding interference – www.acma.gov.au/theacma/led-globes-and-tv-reception

Energy efficiency regulations – http://www.energyrating.gov.au

 

15.Dimming products what are the issues?

As there is no global performance standard for dimming devices (other than safety and EMC) it is important to consulate with your supplier the compatibility of the devices you propose to install. Minimum loads and dimming performance limits are critical ratings that must be considered when using such devices.

 

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