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EV Charger Support Request

Having an issue with your EV charger? Fill out the form below and our team will get back to you as soon as possible. Please provide as much detail as you can. Photos help us diagnose the problem faster.

This field is for validation purposes and should be left unchanged.

Your details

Charger information

Enter the code found on the side of your charger.
Approximate is fine.
If known.

Photo uploads

All photo fields accept JPG, PNG and HEIC. Maximum 10 MB per file.
Take a close-up photo of the code label on the side of your charger.
Accepted file types: jpg, jpeg, png, heic, Max. file size: 10 MB.
Screenshot or photo of your charger app showing the current status or error.
Accepted file types: jpg, jpeg, png, heic, Max. file size: 10 MB.
Take a photo of your charger showing the indicator lights (on, off or flashing).
Accepted file types: jpg, jpeg, png, heic, Max. file size: 10 MB.
Take a photo of your Dynamic Load Balancing (DLB) box.
Accepted file types: jpg, jpeg, png, heic, Max. file size: 10 MB.
Upload any other photos that might help us understand the issue.
Drop files here or
Accepted file types: jpg, jpeg, png, heic, Max. file size: 10 MB, Max. files: 5.

    Troubleshooting questionnaire

    What issue are you experiencing?(Required)
    Select all that apply.
    Please describe the issue, including any error messages you see.
    When did the issue start?(Required)
    Has the charger ever worked correctly?(Required)
    Have you tried any of the following?
    Select all that apply.
    Is the charger installed indoors or outdoors?

    Setup guides and manuals

    Most setup and connection questions are covered in the official Plusrite guides below.

    The Z-BOX smartphone app

    Plusrite smart EV chargers are controlled and monitored through the Z-BOX smartphone app. To install it, scan the QR code on the body of your charger, or search for “Z-BOX” in the App Store or on Google Play. The Z-BOX app instruction manual walks through pairing, Wi-Fi setup and everyday use step by step.

    Our EV charger range

    EXCELLENT Google star 1Google star 2Google star 3Google star 4Google star 5
    19 reviews
    Posted on Google Google
    Kelly Schill profile picture
    Kelly Schill
    Google star 1Google star 2Google star 3Google star 4Google star 5
    Katie helped us source a part we needed and couldn't get anywhere, her customer service was amazing and communication excellent throughout the whole process. Will definitely use them in the future and will recommend them to people. Thanks again 👍😊
    Posted on Google Google
    Anas Sheriffdeen profile picture
    Anas Sheriffdeen
    Google star 1Google star 2Google star 3Google star 4Google star 5
    Was a smooth process, the order arrived the next day. I got it installed with my electrician in 2 hours. The Charger is working without any issues. The 22kV charger is used for our new EV EQE 350 Mercedes Benz. The Z-Box app that comes with the unit is awesome and easy to setup on the phone.
    Posted on Google Google
    Darren Nash profile picture
    Darren Nash
    Google star 1Google star 2Google star 3Google star 4Google star 5
    Harness a quarter of the power of the sun for under $400!! These lights are solar powered which is perfect for charging during the day when you don’t need lights and are ready for keeping your camp lit 🔥!!! The lights are magnetic and can be removed to walk to the car or caravan. These are Awesome lights. Definitely speak to Ross or Warren for your lighting needs. I also bought additionally the Bluetooth speaker and a mozzie light. Good for twilight when cooking.
    Posted on Google Google
    Mr T profile picture
    Mr T
    Google star 1Google star 2Google star 3Google star 4Google star 5
    I purchased an EV charger from these guys last week. The whole experience has been great! Ross, who I think is the owner/manager was super helpful with product knowledge and tips before and after buying the unit. Highly recommended.
    Posted on Google Google
    John Allen profile picture
    John Allen
    Google star 1Google star 2Google star 3Google star 4Google star 5
    We visited their office after viewing video of Plusrite car charger. Ross explained how the charger works and showed us the one fitted at his office that he uses for his E car. We needed it for our Renault E tech. Ross was able to recommend an electrician to install and it works beautifully. Ross is happy to spend time with you and his experience with E cars means he has the answers to the questions you will have. Great product, fair price and really good service.
    Posted on Google Google
    Ravi Krishnan profile picture
    Ravi Krishnan
    Google star 1Google star 2Google star 3Google star 4Google star 5
    Bought the Plusrite Single Phase charger. Fast shipping. Relatively easy installation ( but no install manual). Z Box app. Works well. Response to owner- Yes 3 books . 2 for DLB and 1 for Z-Box. Factory must have missed the installation guide but no issue as easy to work out install. Thanks
    Posted on Google Google
    Lindsay Wood profile picture
    Lindsay Wood
    Google star 1Google star 2Google star 3Google star 4Google star 5
    Amazing service. After ordering from Michael I expected the lights to take a week to get to Brisbane (like many items I buy from interstate suppliers), but no, these turned up the next business day. Well done.
    Posted on Google Google
    Olivia Peacock profile picture
    Olivia Peacock
    Google star 1Google star 2Google star 3Google star 4Google star 5
    Ross and the Plusrite team have the knowledge and expertise to get you the best quality products at a very competitive price. Biggest range of products I’ve seen in Australia. Would recommend.
    Posted on Google Google
    Graeme Robinson profile picture
    Graeme Robinson
    Google star 1Google star 2Google star 3Google star 4Google star 5
    This company sells quality lighting equipment.Very happy with my solar lights.Thank you warren and ross.
    Posted on Google Google
    Ian Thompson profile picture
    Ian Thompson
    Google star 1Google star 2Google star 3Google star 4Google star 5
    Bought some BLUE LED Garden Solar lights - cheaper price than I could find elsewhere. The people at PLUSRITE were prompt and answered all questions - the products arrived very quickly and all are working great. Highly recommend!