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EV Charger Support Request

Having an issue with your EV charger? Fill out the form below and our team will get back to you as soon as possible. Please provide as much detail as you can. Photos help us diagnose the problem faster.

This field is for validation purposes and should be left unchanged.

Your details

Charger information

Enter the code found on the side of your charger.
Approximate is fine.
If known.

Photo uploads

All photo fields accept JPG, PNG and HEIC. Maximum 10 MB per file.
Take a close-up photo of the code label on the side of your charger.
Accepted file types: jpg, jpeg, png, heic, Max. file size: 10 MB.
Screenshot or photo of your charger app showing the current status or error.
Accepted file types: jpg, jpeg, png, heic, Max. file size: 10 MB.
Take a photo of your charger showing the indicator lights (on, off or flashing).
Accepted file types: jpg, jpeg, png, heic, Max. file size: 10 MB.
Take a photo of your Dynamic Load Balancing (DLB) box.
Accepted file types: jpg, jpeg, png, heic, Max. file size: 10 MB.
Upload any other photos that might help us understand the issue.
Drop files here or
Accepted file types: jpg, jpeg, png, heic, Max. file size: 10 MB, Max. files: 5.

    Troubleshooting questionnaire

    What issue are you experiencing?(Required)
    Select all that apply.
    Please describe the issue, including any error messages you see.
    When did the issue start?(Required)
    Has the charger ever worked correctly?(Required)
    Have you tried any of the following?
    Select all that apply.
    Is the charger installed indoors or outdoors?

    Setup guides and manuals

    Most setup and connection questions are covered in the official Plusrite guides below.

    The Z-BOX smartphone app

    Plusrite smart EV chargers are controlled and monitored through the Z-BOX smartphone app. To install it, scan the QR code on the body of your charger, or search for “Z-BOX” in the App Store or on Google Play. The Z-BOX app instruction manual walks through pairing, Wi-Fi setup and everyday use step by step.

    Our EV charger range

    Contents

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